# Conversational Commerce Platform — working brief

Channels buyers order through (WhatsApp, Instagram DM, Facebook Messenger, web widget):
Store system and data to sync (products, stock, orders, shipping events):
Chat orders per month, normal and on sale days:
Sale model (pay inside the chat, or link out to the website checkout):
Payment methods and currencies buyers use:
Messages sent per order (confirmation, shipping, delivery, review request):
Buyer countries for WhatsApp order messages:
Where buyers opt in to order messages:
Pre-sale questions the bot should answer (sizes, stock, delivery dates):
Agents handling exceptions (returns, damaged items, custom requests):
Who reconciles chat payments against store orders, and how often:
Setup help needed (store connection, payments, bot flows):

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